Facts, Policies, and Questions
| Q: How do i make a reservation? A: For your convenience we have made reservations available to you 24/7. If you are looking for multiple pieces or large events please call our office 253-826-6066 as multiple piece discounts will apply. Q: Does the price include set up and delivery? A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. Q: Are you licensed, Certified by Washington State and Insured? A: Yes, Yes and Yes we pride ourselves in staying current and that is what has kept us around since June 2000. Don't be fooled by the fly by nights. (feel free to request a copy at any time). Q: Does the 6 hour rental time include your set up time? A: No. You will see a truck 15min-2hrs prior your event to set up so you get the entire rental time to play. Parks will be close to scheduled time. Q: Do you set up at PARKS? Yes we do, Parks require Added Insurance,Sand bags, And a generator (wether they have power or not) They also come with specific set up/pick up times based on your reservations so you MUST select PARKS under set up. If we are not on the parks list with the park we will add them (If this doesn't happen they will kick us out so be sure to list you are having a bounce house at your event). Also park reservations must be done 7 days prior event. Park fee is $339.00 You will add it near the end of the reservation process Q: When do you set up? A: That depends on how many rentals we have that day. Generally we arrive 15min-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2- 3 hours in advance. If this is the case we will call in advance. Q: Are Bouncers cleaned and sanitized? A: Yes Q: Do we have to keep it plugged in the entire time? A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Extension cords will not be used beyond our 100' cord. Q: What payments do you take? A: Debit or Credit Cards on reservations. Cash or card on file only on day of delivery. Please have exact change, as our drivers do not carry change. (You have the option at time of reservation to pay total on checkout or just deposit) Q: What if we need to cancel? A: Cancellations must be done 10 days prior to your event. Please email superjumpinfo2026@gmail.com and call 253-826-6066 to confirm, or 50% of the total invoice will be charged (except for rain; see below). Q: Do you require a deposit? A: Yes, all Orders require a deposit (Deposit amount depends on total of order). They are fully refundable ( less $5 transaction fee ) if you cancel your order at least 10 days prior to your rental date and must be in writing, emailed to superjumpinfo2026@gmail.com. If you cancel 10 days prior to your rental or less, you will be responsible for 50% of the total invoice. Payment in full is required on the day of the event. Q: What if it rains the day of my event? A: You may cancel your bounce house the day of your event due to rain or snow with a full refund less a $5.00 transaction fee (We won't hold your money in a rain check; we believe it's more important for you to have it back). Cancellation must be done prior to our trucks departing for set up. No refunds are given once bounce house is set up. If weather is to poor we may cancel inflatable usually due to high winds 15mph or more or heavy rain as both may damage our equipment and become less safe. Q: How big are the jumps? A: Most of our jumps are 14´x13´ Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard for setup we will require assistance in getting bounce house to setup location. Q: What about the big jumps? Any special requirements? A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 550 pounds so we need a clear path with ample room. Q: What surfaces do you set up on? A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete will have a $30 charge due to sandbag set up. Sorry, we can´t set up on any dirt, sand or rocks as the constant rubbing will wear through the vinyl jumps. Q: Can we see a copy of your contract and safety rules? A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Q: Are we responsible for the unit if it gets a tear or damaged in any way? A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Q: Is the equipment supervised A: The rental does NOT include staff, adult supervision is required for any bounce house rental. For an extra fee you may hire one of our STAFF members to supervise your event. (See staffing after you have booked your event) Q: May we tip our driver? A: You may, most of our drivers pay their own fuel and tips help offset and keep our costs down. Still have a question? Call or Write: 253-826-6066 superjumpinfo2026@gmail.com |